Privacy Policy

This privacy policy sets out how HCCG CIC uses and protects any information that you give us when you use this website. HCCG is committed to ensuring that we protect your privacy. If you make contact via the website you will be asked to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our data protection, confidentiality and ethical principles.  We do not share information collected with any other organisations or businesses unless for the purposes of pursuing counselling for you and then only with your consent.

For the purpose of the Data Protection Act 1998, the data controller is Horsham & Crawley Counselling Group CIC, Alphacom House, 8a Oakhill Road, Horsham, West Sussex RH13 5SB.

What we collect

We may collect the following information:

  • Your name
  • Contact information including your email address
  • Demographic information from your postcode
  • Other information relevant to you engaging in counselling with us, e.g. the name of your medical practice

As a counselling organisation we are bound by the British Association for Counselling and Psychotherapy’s ‘Ethical Framework for the Counselling Professions’ (July: 2016) and we will honour the confidence and trust you have placed in us.

What we do with the information we gather

We collect this information to understand your needs from counselling and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • to assist with clinical assessment and professional supervision of how we work

Where we store your personal data

The data that we collect from you is not transferred outside the European Economic Area (“EEA”).

HCCG CIC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored securely and information held on computer is held on our secure servers. Any payment transactions via bank will only be identified by client no. and no other information will be required or shared.

Unfortunately, the transmission of information via the internet cannot be completely secure. We have in place high level security to protect your personal data, we cannot guarantee the security of your data transmitted to our site particularly by email; any transmission is at your own risk. Once we have received your information, we will use our own policies and procedures to as far as is reasonable prevent unauthorised access.


HCCG is committed to making sure your information is secure. We have in place appropriate policies and procedures to prevent unauthorised access or disclosure, There are suitable and appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website contains links to other websites that may be of interest. However, HCCG CIC has no control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at their privacy statements

Controlling your personal information

We do not share your personal information with anyone else unless in pursuit of counselling on your behalf and only then if we have your permission to do so. In exceptional circumstances we may be required by law and our ethical responsibilities to break our confidentiality with you.

We would discuss this with you first wherever possible but if you do not give consent we may still have to disclose information.  This relates to situations where you may be at risk of harm, causing harm to others, the safeguarding of children, young people and adults at risk, acts of terrorism and unreported road traffic accidents where we are under legal obligations.

You have the right of access to the personal information which we hold about you under the Data Protection Act 1998 and also the right of access to your client notes.  You can contact us or email us if you wish to examine what we hold and believe that any information we are holding on you is incorrect or incomplete.  Steps will be taken to correct any incorrect information that we hold.

Access to information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. There is no charge to access this information and it will be provided to you within one month.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us by email to [email protected] or by writing to us at our address.